Another record-breaking client NPS – Now at +81!

Once again, our clients have rated our service as exceptionally high. Our latest NPS (Net Promoter Score) is an astounding +81, and we owe a part of this achievement to our clients, with whom we have had the privilege of continuously improving our operations.

Measuring customer satisfaction is a fundamental part of our approach. We believe in data collected at regular intervals, open and trust-based communication, and the principle that there is always room for improvement. We aim to build long-term partnerships and ever-better services by gathering feedback and committing to continuous development. We measure customer satisfaction twice a year using the NPS method, and we have been doing this consistently for several years.

In the latest survey, we achieved an NPS score of 81, significantly exceeding the IT sector's average, where the industry median is 40. Our previous score of 80 was a pleasant surprise even for us, and it’s incredible to see that this new result demonstrates that our customer experience remains at this high level – even when viewed over a longer period.

We were also pleased to see that satisfaction was consistently high across all customer groups. This applied to both our largest and smallest clients, as well as to public and private sector customers. This consistency reassures us that we are providing a high-quality service that meets the needs of all our clients in the best possible way.

We are genuinely grateful for the generous praise and detailed feedback we received from our clients. It was especially valuable to receive concrete suggestions for improvement. Our account managers are currently reviewing this feedback, and we are committed to using these insights to enhance our services.

A pleasant surprise was that several of the suggestions from our clients were already part of our business development roadmap. This shows that we are on the right track. Particularly, the desire to be more proactive in suggesting new solutions aligned perfectly with our growth plans.

We sincerely thank everyone who participated in the survey. Honest and open feedback is crucial for us, as it helps us to develop our services in ways that best serve our clients’ needs. We are proud of our high level of customer satisfaction and are committed to continuous improvement, ensuring that our collaborations continue to be just as successful in the future.

Thank you again to everyone who responded – we are excited to continue working together and carry this positive momentum forward into the rest of the year.