About the Project
What is Finavia?
Finavia is a Finnish airport operator that enables smooth international flight connections through its national network of 21 airports. Finavia’s biggest airport Helsinki-Vantaa is an important air traffic hub in Europe and the leading long-distance traffic airport in Northern Europe.
When Finavia decided to refresh their digital channels, one of their key goals was to increase the use of Finavia’s online services. Keeping this in mind, the key development areas were the online shop and availability of services.
- Splash Awards Europe 2018: 1st Place in eCommerce Category
- Splash Awards Germany 2018: 1st Place in eCommerce Category
The Needs of the End-Customer at the Core of Development
Finavia.fi is a multilingual service which offers information about Finavia and Finland’s 21 airports. One of the priorities of the project was to improve the availability of real-time information on the site. Visitors come to the site looking for information on flight schedules, public transportation, security check waiting times and airport services.
Another core development area was the online shop. Before the project, Finavia’s online shop was only available as a mobile app. Now Finavia wanted the shop to be integrated into the new web service.
Meeting High-Flying Expectations
System Specialist Sanna Valkeinen worked as the project lead of the website development project at Finavia in tight cooperation with Finavia’s product owners:
We wanted a service that is user-friendly for all our target groups, flexible as a content production tool, cost-efficient, and works with Finavia’s system architecture. It was very important to us that the site looks like us and raises our profile as an airport and a thought leader and an expert in aviation. We chose Wunder as a project partner through competitive tendering. They have strong Drupal 8 expertise and great references. During the tendering we also asked for a work demonstration in which Wunder really shone.
Finding the Wunder Way
What we did
The Technical Architect of the project from Wunder, Juha Niemi, sheds light on the project goals:
Aim was to improve the availability of real-time information and develop the online shop. We renewed the web service with a loosely coupled solution based on Drupal 8 and ReactJS. For the online shop we created a web app that uses the data and the layout configuration of the Drupal CMS.
Wunder also integrated a custom eCommerce backend to enable all the desired shopping features, such as airport parking. The shopping is done with a Click & Collect eCom solution.
Thanks to the newly created integration between Drupal and checkout.fi payment provider, payments can now be done either via customer authentication, including the information registered in the pre-existing mobile app, or anonymously.
Teamwork at its best
The way of working has been solution-oriented throughout the project and the two companies have worked as a team. We started the project with a casual get-together and ended it the same way. This way people had a chance to get to know each other right from the start. Project launch like this increases project commitment and improves communication.
We’ve received good feedback internally about the way the project was handled. It is also much easier for the users of the system to work on content production now. Wunder supported and gave great tips in that area as well.
The Results: Award-Winning Service Continues to Attract Visitors
The renewed finavia.fi was launched in November 2017. Finavia customers and employees alike have praised the new web service. The service was also awarded twice at the Splash Awards, which showcases the best Drupal projects of the year.
Digital Marketing Manager Olli Lehtonen from Finavia is happy with Finavia’s new look:
The look and feel of the renewed web service is fresh and modern. It reflects us as a company better than before. From a marketing point of view, campaign planning and site building is easier, and we have more opportunities with advertising. Organic traffic has increased by 12 %.
The set growth targets of the service have also been met. Finavia performed a comparison with last year and found that the number of unique visitors had grown by 35%. Also, the number of registered users quintupled. Sales have grown in many service areas, such as parking booking, which grew by almost 120% in euros.
More Registered Users
More Organic Traffic
CONTINUOUS DEVELOPMENT with FLEXIBLE WORK METHODS
The project goals were met, and the development of the service continues in cooperation with Wunder. Juha Niemi continues:
The project is now in what we call a stage of continuous development. Analytics-based improvements are made continuously. Some new features will also be added to the service, such as lounge booking and the possibility to pre-order food.
Finavia’s Sanna Valkeinen also rejoices:
The development of the web service after the renewal has gone smoothly. It’s wonderful to have the same people working with us who were already working with us on the renewal project.