Estonia, Finland, Latvia

Service Designer

Are you the one who loves to bring the human touch to digital services? If you say "Yes" and on top of that like working for a company that provides you an opportunity to grow, then do yourself a favor and read this job ad!

This is not the first job ad you see, but we sincerely hope you would read this one – not only will you find out a lot about Wunder as a company, but at the end of this advert, there is an offer for you that includes coffee, snacks, and an office tour. And to be honest, this advert can de facto change the course of your career.

If you wish to work with vivid professionals willing to grow and learn, enjoy building together for a common goal – innovating and implementing in order to create smooth digital solutions, Wunder could be your thing. No uniforms, no strict rules, come as you are! We celebrate diversity since this brings innovation and creativity.

At Wunder, you work for us, with us and in development teams on clients’ projects – we do not rent you to another company.

Are you a home office, company office, or hybrid person? Not that it would make any change for us, as “Work from where you want and when you want” is one of our mottos. We encourage people in multiple ways to make the most of our flexible work terms in order to maintain optimal work/free time -balance. But our offices in Helsinki, Turku, Tallinn, Riga and Valmiera are pretty awesome too – so you truly can choose whatever suits you best. A combination of Wunder’s offices and home office is now the most common way to work for the majority of us.

What we expect from you

We wish you to be an analytical, problem-solving Service Designer with a customer-oriented attitude and strategic mindset. If you are a true professional who is passionate about high-quality and user-friendly online services, this position could be the right fit for you!

The Service Designer of our dreams would be:

  • A professional with a minimum of 3 years of relevant experience in Service Design and UX-design
  • Familiar with digital service design methodologies and practices in agile projects
  • Skilled in planning and facilitating workshops & design sprints and creating summaries, conclusions, and recommendations based on research or workshop findings
  • Gifted to move seamlessly between different design phases and needed roles as well as able to identify what is needed throughout the design process
  • Responsible team player, interested in people and creating understandable and usable products.
  • Able to put oneself in the position of the customer and tell them how and why their digital service concept should be implemented
  • Willing to support the team and the PO with the design & development process by providing solution suggestions based on skills & expertise
  • With a good knowledge of crafting wire-frames, user flows, and other visualizations that guide the design of our products
  • Ready to support sales in tenders/proposals and presentations
  • Able to communicate fluently in English and having full professional language proficiency in Finnish

Your skillset is important to us. But at Wunder, the skillset is only one thing; your mindset, values, and personality matter the most. We encourage people to be themselves, and we believe in diversity and inclusiveness. Come as you are, so to say <3

The company fosters a culture of curiosity and innovation, where everyone can go ahead and learn, improve and grow. Knowledge and curiosity are the two Wunder values that drive my motivation, but if I have to pick one, I’d say kindness.

Michele, Software Developer

Salary and Benefits at Wunder*

  • Based on Wunder’s Salary Model
  • Wunder bonus: based on the company’s profitability
  • Birthday bonus
  • WunderHugs
  • Recruiting bonus
  • Commuting benefit
  • Home Internet Awaits!
  • Lunch Card
  • Recreational money
  • Snacks at the office and time to time sent to home offices as well
  • Sports Club

*The Salary Model applies in all our operating countries, but there are some country-specific variations on the bonuses and perks. The list above is based on the benefits, perks, and bonuses in Finland. We look forward to telling you about all the benefits and perks that apply in your country.

Wunder in 17 seconds.

The ways we support Wunderers’ development and growth

  • You will belong to Creatives Guild, where you share knowledge and get support.
  • As a Wunderer, the guild lead will have growth discussions with you, and you will agree on what resources you need to adapt to your way of learning.
  • 360-degree feedback annually, to understand your strengths and keep progressing in your career.
  • Find new responsibilities & challenges with our resourcing team.
  • Visit events and conferences to learn more about the industry.

Wunderers get to:

  • Execute the work in your own way while your account manager, project manager, co-workers, and guild members answer your questions and support you for a smooth project experience so you can do the best job.
  • Share knowledge and support in problem-solving within your guild.
  • Freedom to be who they are and to grow into what they dream of being.

"For 9 years Wunder has allowed me to explore different areas of problem solving and ways to help our clients without the need to change employers. I've lived in multiple cities, called more than once office my own and always felt supported during large changes in my life."

Aleksi, Senior Business Consultant

Some of our current clients:

Fortum, Ruutu, Trimble, Finavia, City of Turku, Kansalliskirjasto (Finnish National Library), Traficom, HUS (Helsinki University Hospital), Suomen Metsäkeskus (Finnish Forest Centre), Ministry of Defence of Latvia, Central Statistical Bureau of Latvia, and many more.

Read more detailed information on projects here.

The fields of business we currently work with:

  • Industry
  • Natural Resources
  • Healthcare
  • Cities & Municipalities
  • Education
  • Media

Keep on reading! Your coffee, snacks, and office tour are waiting for you!

We would love to invite you to come to visit any of our offices – to meet our fellow designers and devs, get a cup of coffee or a bottle of soda, rank our snack selection and get a tour of our office. And if you wish, have a relaxed chat about our culture and tech. Book your personal office tour by sending a message to: [email protected]

If you are already impressed enough to send us an application, just great, awesome and we can’t wait to get your message! Feel free to send it via email to [email protected]

Include the following in your message:

  • Preferred subject: Service Designer
  • Freeform application, including:
    • Salary expectation
    • When you would be available
    • CV
    • Some sample cases or project portfolio

Our recruitment process is as follows:

  • Application & Review
  • A cultural interview where we talk about what kind of company you want to work for
  • A skillset interview where you can talk design
  • Final interview

All interviews will currently be held in Zoom.

For further information, please contact:
[email protected]

Or if you feel like sending us a message via social media, that goes more than fine too:

Twitter: wunder_io